Refund policy

Return & Refund Policy

Last Updated: Today

At BuyTouch, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging, including all accessories (if applicable).
Be accompanied by proof of purchase or your order number.

Please note that customers must contact us before returning any item. Returns sent without prior approval may not be accepted.

Non-Returnable Items

We do not accept returns or refunds for:

Change of mind after an order has been shipped.
Products that have been used, damaged by the customer, or are not in their original condition.
Items returned after the 14-day return period.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

Your order number.
Clear photos or videos of the product.
A brief description of the issue.

Once approved, you will receive a full refund. In these cases, you will not be responsible for any return shipping costs if a return is required.

Return Shipping

For eligible returns that are not due to our error, the customer is responsible for the cost of return shipping.

Our return address will be provided after your return request has been reviewed and approved.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed within 7–14 business days. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Refunds will be issued using the original payment method whenever possible.